PRIVACY POLICY
Last Updated: May 27, 2025
Your privacy is critically important to us at Untimed Academy. It is our policy to respect your privacy and comply with applicable data protection laws regarding any information we may collect from you across our website, our client portal, and other sites and services we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and explicit consent where required. We will always inform you why we're collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service, or as required by law. What data we store, we’ll protect using commercially acceptable security safeguards to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
1. INFORMATION WE COLLECT
We collect information in a few different ways:
a. Information You Provide to Us:
This is personal information you directly give us when registering for an account or our membership, making a purchase, contacting support, or otherwise interacting with our Services. This may include:
Identity & Contact Data: Full name, email address, and phone number.
Financial Data: Payment details (these are processed securely by our third-party payment processors, Stripe and/or PayPal; we do not store your full credit card numbers).
Account Data: Login credentials (username/encrypted password) and account settings.
Communication Data: Any information you share when you contact customer support, participate in community discussions, or provide feedback.
Course Progress Data: Information related to your progress and engagement within our courses.
b. Information We Collect Automatically (Usage and Device Data):
When you access our Services, we may automatically collect certain information about your device and how you interact with our platform. This may include:
Device Information: Device type (e.g., computer, mobile phone), operating system, browser type, IP address.
Usage Activity: Pages you visit on our platform, features you use, content you view, links you click, time spent on pages, and other actions taken within the Services.
Cookies and Similar Tracking Technologies: We use cookies, pixels, and other tracking technologies to collect information about your Browse activities, enhance your user experience, and analyze our Service performance. Please see our "Cookies and Tracking Technologies" section below for more details.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including to:
Provide, operate, and improve our Services, including course delivery and community access.
Process your payments, manage your account, and fulfill your orders for the All-Access Membership.
Respond to your inquiries, provide customer support, and send you service-related communications.
Send you important notifications, updates about our Services, and information about new courses or features (you can opt-out of non-essential marketing communications at any time via the unsubscribe link in emails or by contacting us).
Personalize your experience on our platform.
Monitor and analyze usage and trends to improve our Services and for security purposes.
Prevent fraud, enforce our terms of service, and comply with legal obligations.
3. DATA SHARING AND DISCLOSURE
We respect your privacy and do not sell your personal data to third parties for their marketing purposes.
However, we may share your personal information with the following categories of trusted third parties who help us operate our business and provide the Services:
Provide, operate, and improve our Services, including course delivery and community access.
Process your payments, manage your account, and fulfill your orders for the All-Access Membership.
Respond to your inquiries, provide customer support, and send you service-related communications.
Send you important notifications, updates about our Services, and information about new courses or features (you can opt-out of non-essential marketing communications at any time via the unsubscribe link in emails or by contacting us).
Personalize your experience on our platform.
Monitor and analyze usage and trends to improve our Services and for security purposes.
Prevent fraud, enforce our terms of service, and comply with legal obligations.
• Payment processors to handle transactions
• Service providers assisting with operations (e.g., customer support)
• Legal authorities when required to comply with laws
4. DATA SECURITY
We implement industry-standard security measures to protect your data. However, no online system is completely secure, and you should take precautions to protect your information.
5. DATA RETENTION
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy
Policy, including to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The criteria used to determine our retention periods include the length of time you have an active account with us and the nature of the data.
6. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
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